At Body Templ, we stand behind the quality of our products and comply with all obligations under Australian Consumer Law (ACL).

Please read the following policy carefully before making a purchase.

If your order arrives damaged, faulty, defective, or you receive the incorrect item, please contact us within 30 days of receiving your order.

To help us assess your claim, please provide:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

Where appropriate, we may request that the product be returned for inspection before a refund or replacement is approved.

If a product is confirmed to be faulty, damaged, or supplied incorrectly, we will provide a refund or replacement.

We do not offer refunds, returns, or exchanges for change of mind.

Please choose carefully before completing your purchase.

We do not offer exchanges.

If you believe your product is faulty or you have received the wrong item, please contact us and we will work with you to resolve the issue.

Approved refunds will be processed to the original payment method used for the purchase.

Please allow up to 10 business days for the refund to appear in your account, depending on your financial institution.

For all return, refund, or product-related enquiries, please contact: hello@bodytempl.com

Please include your order number and relevant details regarding your request.